Terms of Service

Last updated: April 2026 | Effective: April 2026

Welcome to iWorka. By downloading, accessing, or using the iWorka mobile application or website (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

1. About iWorka

iWorka is a job-posting and work-sourcing platform that connects customers seeking services with independent workers who offer those services. iWorka operates as a marketplace and facilitator only.

    Key point: iWorka is not an employer, employment agency, or labour broker. We do not employ, manage, supervise, or control any worker on the Platform. All workers are independent service providers.
  

2. Eligibility

You must be at least 18 years old to use iWorka
You must provide accurate, complete registration information
You are responsible for maintaining the security of your account credentials
One person may only hold one account

3. User Accounts

Customers can browse workers, view profiles, subscribe for premium access, book workers, and communicate via in-app chat
Workers can create a profile, list their skills and rates, receive bookings, and communicate with customers
You are responsible for all activity that occurs under your account
You may delete your account at any time — see our Account Deletion page

4. Platform Role & Limitations

iWorka provides the technology platform only. We:

Do not employ, supervise, direct, or control any worker
Do not guarantee the quality, safety, legality, or timeliness of any services
Do not guarantee job availability, income, or working conditions for workers
Do not perform background checks, criminal record checks, or skills assessments
Do make best efforts to verify worker identities through ID submission
Do facilitate community-driven ratings and reviews
Do investigate reports of fraud, misconduct, or abuse

5. Customer Responsibilities

Evaluate workers based on their profile, reviews, and ratings before booking
Agree on scope, price, and timeline with the worker before work begins
Treat workers with respect and dignity
Provide a safe environment for workers performing services at your premises
Pay all agreed amounts promptly
Leave honest, fair reviews after each job

6. Worker Responsibilities

You confirm you are an independent service provider, not an employee of iWorka
Provide accurate information about your skills, experience, qualifications, and availability
Deliver services professionally and to the agreed standard
Arrange your own transport, tools, insurance, and safety equipment
Comply with all applicable laws, including tax obligations (SARS), health and safety regulations, and municipal by-laws
Maintain appropriate insurance for your trade if required by law
Never misrepresent your qualifications or skills

7. Payments & Fees

Premium subscription: R49/month for full platform access (clear photos, chat, bookings)
Single worker unlock: R29 once-off per worker
Service fee: A 10% platform fee is charged on bookings, paid by the customer
All payments are processed securely by PayFast (PCI-DSS compliant). iWorka never stores credit card details
Subscription payments are non-refundable once the billing period has started
You may cancel your subscription at any time; access continues until the end of the current billing period

8. Reviews & Ratings

Users may leave reviews and star ratings after a job is completed
Reviews must be honest, fair, and based on actual experience
Fake reviews, defamatory content, or review manipulation may result in account suspension
iWorka reserves the right to remove reviews that violate these Terms

9. Prohibited Conduct

You may not:

Use the Platform for any unlawful purpose
Impersonate another person or provide false information
Harass, threaten, or abuse other users
Spam, solicit, or advertise outside services via the Platform
Attempt to circumvent the Platform to avoid fees
Reverse-engineer, scrape, or interfere with the Platform's operation
Post content that is defamatory, obscene, discriminatory, or promotes violence

10. Limitation of Liability

    Important: To the maximum extent permitted by South African law, iWorka shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
  

Services performed (or not performed) by workers found through the Platform
Any loss, damage, injury, or theft occurring during or as a result of services
Disputes between customers and workers
Worker qualifications, conduct, or workmanship
Working conditions, safety, or treatment of workers at customer premises
Loss of data, revenue, or business opportunities
Service interruptions or technical failures

iWorka's total liability to any user shall not exceed the amount paid by that user to iWorka in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless iWorka, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the Platform
Your violation of these Terms
Services you provide or receive through the Platform
Your violation of any law or the rights of a third party

12. Dispute Resolution

Disputes between customers and workers should be resolved directly between the parties
iWorka may, at its discretion, mediate disputes but is not obligated to do so
Disputes with iWorka shall first be addressed through our contact form
If unresolved, disputes shall be subject to mediation, then arbitration under the laws of the Republic of South Africa

13. Intellectual Property

All content, design, logos, and code on the Platform are the property of iWorka and are protected by South African and international copyright law. You may not copy, modify, or distribute any part of the Platform without written permission.

14. Account Suspension & Termination

iWorka may suspend or permanently terminate any account that violates these Terms
We may remove any content that violates these Terms or applicable law
Repeated negative reviews or complaints may result in account review and possible removal
You may delete your account at any time via the app or by contacting us

15. Modifications to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the new Terms.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa, including:

Consumer Protection Act 68 of 2008 (CPA)
Protection of Personal Information Act 4 of 2013 (POPIA)
Electronic Communications and Transactions Act 25 of 2002 (ECTA)

17. Contact

For questions about these Terms:

Email: notify@iworka.co.za
Website: iworka.co.za